|Scope:||Improve Field Service Productivity|
|Focus:||Field Service Scheduling Optimization|
|Solution:||Salesforce Field Service Implementation|
The client is a large vehicle importer. As well as importing and distributing a wide variety of vehicles – including family cars, executive cars, luxury lines, minivans, off-road vehicles, and trucks – the group provides vehicle support services, including leasing, trade-ins, financing solutions, and insurance. It has around 1,500 employees working across its various activities.
The client was looking for a customized scheduling solution, based on Salesforce SFS, that would allow customers to request an appointment by leaving their details on the company website. The customer would then receive a callback to schedule a suitable time for the test drive, based on geographic location, availability of staff, availability of the vehicle, among other factors.
Our Solution Components Include:
Asperii designed an easy-to-use, best-in-class Field Service solution to close the gap between the customer and company with a connected experience and the same as that on the field. We optimized Field Service Lightning’s scheduling capabilities for effective resource allocations and time management to create seamless and effortless customer journeys. We assist in providing real-time and predictive analytics that makes monitoring the status of jobs simpler and faster.