|Scope:||Design and develop a mechanism to allow flexible, yet restrictive scheduling|
|Focus:||Salesforce Field Service|
|Industry:||Technical consultation and support|
Deutsche Technikberatung is Germany’s premier technical consultation firm, known for providing in-home technical assistance. Their tech-savvy consultants specialize in troubleshooting and installing a wide range of devices such as PCs, laptops, smartphones, tablets, TVs, and smart home systems. Catering to a primarily domestic clientele, their operation relies heavily on flexible, part-time workers to deliver their services.
DTB’s business model depends on the intricate juggling act of accommodating the flexible schedules of part-time workers – such as students or individuals seeking supplementary income – while respecting European work regulations and personal preferences. Think of a university student who, due to regulations or contracts, can only work on specific days without exceeding a monthly earning or weekly working time limit.
The inherent challenge of this model manifested as an inefficient overbooking of some resources while underutilizing others. Consequently, considerable effort was expended manually rebooking assignments, resulting in operational inefficiencies. Another issue was managing and solving the complexity of transforming the first estimation of appointment duration when both the actual travel time and time on site can only be guessed and then replacing those values with the actual times later on. Recognizing the need for a solution, DTB turned to Asperii, their trusted partner from a previously successful project to solve these intricate scheduling dilemmas on top of the Salesforce platform and Field Service solution.
The goal was to create a mechanism that could support flexible working hours, enhance employee satisfaction, and automate processes to improve operational efficiency while ensuring compliance with regulations.
We at Asperii, leveraging our expertise in Salesforce Field Service, conducted a meticulous gap analysis between DTB’s needs and existing product capabilities. Presented various techniques and performed proof of concepts for each option. After weighing the pros and cons, DTB selected a custom-designed solution with a long-term view of achieving maximum efficiency and cost savings.
The results of implementing Asperii’s solution are transformative:
With the help of Asperii, DTB effectively transformed a significant operational challenge into a strategic advantage, demonstrating the value of aligning technology with complex business needs. With this solution, it is now easy for companies to add and manage a flexible workforce to their personnel while ensuring rigorous compliance when necessary.