of future headcount
due to real-time updating from the field.
of operations management
|Scope:||End-to-end customer experience|
|Focus:||Real-time scheduling, optimization, intelligence, and reporting|
|Industry:||Purified Water Solutions|
|Solution:||Salesforce Service and Field Service Lightning|
Strauss Water Ltd., part of the Strauss Group, is an international provider of purified drinking water solutions, including water bars for in-home and business use. Strauss Water is an international corporation with 14,000 employees in 18 countries, has been in existence since 1971, is traded in the Tel Aviv Index, and has extensive partnerships around the globe.
Strauss Water wanted to move from its antiquated field management system to a next-generation cloud-based system as part of an overall digital transformation initiative. The Company first upgraded its CRM system to Salesforce and then proceeded to upgrade to Salesforce’s Field Service Lightning, as their Field Service Management solution.
Our Solution Components Include:
Asperii created an automated scheduling and routing system to help field service technicians with work assignments. We utilized Field Service Mobile app capabilities that bring the power of field service with smart scheduling and resource management to mobile devices. The field service management and analytics reporting solutions were implemented to get instant status on business operations in real-time to deliver faster and smarter service and resolve customer issues and problems quickly.